ChatMBTI - Support

Contact Us

Email: support@249apps.com

Response time: Usually within 24–48 hours

What to include in your email:

Your device model (e.g., iPhone 15 Pro, Pixel 8)
Your operating system version (e.g., iOS 18.3, Android 14)
The app version (Settings → About)
A short description of the issue and what you were doing when it happened
A screenshot, if relevant

Frequently Asked Questions

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, not by ChatMBTI directly:

iOS: Settings → [Your Name] → Subscriptions → ChatMBTI → Cancel Subscription
Android: Play Store → Menu → Subscriptions → ChatMBTI → Cancel Subscription

Your premium access remains active until the end of your current billing period.

I subscribed but premium isn't unlocked. What do I do?

Open ChatMBTI → Settings → tap Restore Purchases
Make sure you're signed into the same Apple ID / Google account that made the purchase
Wait a minute and re-open the app
If it still isn't working, email support with your purchase receipt and we'll investigate

I switched devices. How do I get my premium back?

Sign into the new device with the same Apple ID or Google account that made the original purchase, then open ChatMBTI → Settings → Restore Purchases. Your subscription transfers automatically.

Why do I only get 5 messages per personality?

The free tier includes 5 messages per MBTI personality so you can try the app risk-free. Premium unlocks unlimited messages with all 16 personalities. You can subscribe weekly, monthly, or annually — pick whatever fits.

Where are my chats stored? Can you see them?

Your conversations live on your device, not on our servers. We never see, read, or store your chat history. Messages are sent to OpenAI to generate AI responses (then discarded) — that's the only place they leave your phone. See our Privacy Policy for details.

The AI gave a weird / wrong / inappropriate answer. Why?

AI responses are generated by a language model and aren't perfect. The personalities aim to feel authentic to each MBTI type, but they're not always right and definitely shouldn't be relied on for medical, legal, or professional advice. If you encounter a response that's offensive or harmful, please report it via the email above.

How do I delete all my data?

Open ChatMBTI → Settings → Delete All Data. This permanently removes every chat, every preference, your MBTI type, and all locally stored info. It does not cancel your subscription — manage that separately through Apple/Google.

How do I take the personality quiz again?

Settings → Retake Quiz. Or skip the quiz and pick your type manually from Settings → Change MBTI Type.

Can I use the app offline?

You need an internet connection to chat (the AI runs on a server). Your existing chat history is viewable offline.

Troubleshooting

The chat isn't responding

Check your internet connection
Force-quit the app and reopen it
Make sure you're on the latest version (App Store / Play Store → Update)
If you've hit your free message limit, you'll see a "Limit Reached" banner — upgrade or wait

The app is slow or laggy

Close other heavy apps in the background
Restart your device
Update to the latest app version — we ship performance improvements regularly

The app crashes on launch

Make sure your OS is supported (iOS 13+, Android 7+)
Update the app to the latest version
If the issue persists, uninstall and reinstall (you'll keep your subscription via Restore Purchases, but local chat history will be lost)
Email us with your device info and the crash details

Bug Reports & Feature Requests

Found a bug or have an idea? We'd love to hear it. Email support@249apps.com with:

What happened (or what you'd like to see)
Steps to reproduce, if it's a bug
Device, OS, and app version
A screenshot if relevant

We read every email and prioritize based on impact.