Sidekick Support

We usually reply within 2 working days.

Contact us

Email support@249apps.com, or in the app go to Me › Send feedback. Please include your phone model and the app version (in Me) if something isn't working.

Common questions

• How do I cancel my subscription? On iPhone: Settings › your name › Subscriptions › Sidekick › Cancel subscription. On Android: Google Play › Payments & subscriptions › Subscriptions › Sidekick › Cancel. Cancel at least 24 hours before the free trial or year ends to avoid the next charge. Deleting the app does not cancel it.
• I paid but Sidekick asks me to subscribe again. Sign in with the same Apple or Google account you used before, then tap Restore purchases on the subscription screen.
• How do I get a refund? Refunds are handled by the store: Apple at https://reportaproblem.apple.com, Google Play under Payments & subscriptions › Budget & history.
• I have a new phone. Install Sidekick, sign in with the same account, and accept Restore your Sidekick data to bring back your workouts and logs from the cloud backup.
• Does Sidekick work offline? Yes. Workouts, the exercise library and food logging work offline; the backup catches up when you're back online.
• How do I delete my account and data? See https://249apps.com/sidekick/delete-account.html

Legal

Privacy Policy: https://249apps.com/sidekick/privacy.html

Terms of Use: https://249apps.com/sidekick/terms.html